NPS PilotKlaviyo sends the request
Your team controls timing and delivery in Klaviyo, sending the branded NPS request after the customer has had enough time to form a real opinion.
POST-USE NPS & CUSTOMER RECOVERY FOR KLAVIYOThe score is
The score is
only the signal.
NPS Pilot adds post-use NPS and customer recovery to Klaviyo. When a customer reports a poor experience, your team gets the response, available product context from their order, and a clear workflow to respond and make it right.
EXAMPLE NPS RESPONSE
3/10
“The item did not feel as sturdy as expected.”
AVAILABLE PRODUCT CONTEXTProduct A · SKU DEMO-104
SECURE CX REVIEWNeeds an owner
WHY FOLLOW-UP MATTERS
A low NPS rating signals a poor experience. The hard part is making sure someone acts.
Without a shared process, responses can disappear into inboxes, spreadsheets, or individual to-do lists. Customer recovery means understanding what went wrong, giving someone responsibility for responding, and keeping track of the outcome.
From customer response
to accountable follow-up.
NPS Pilot adds context
The response appears with available product details from the customer’s order, including when the evidence cannot point to one specific item.
Your team follows through
The appropriate team is alerted, someone takes ownership, and the contact and outcome are recorded in one shared workflow.
INSIDE THE WORKFLOW
The response, context, owner, and next action—in one place.
This focused view keeps the customer’s rating and comment beside the available product context, then shows who owns the work and what happens next.
Want a clearer way to act when a customer reports a poor experience?
Request early accessBUILT AROUND KLAVIYO
Klaviyo sends the message. NPS Pilot turns the response into action.
During guided setup, NPS Pilot either prepares a complete draft flow for your review or provides clear directions for adding the survey to an existing post-purchase flow. Nothing is activated without your approval. NPS Pilot then brings the response and available product context from the customer’s order together, giving your team a secure place to take ownership and record what happened.
NPS Pilot grew from hands-on development work supporting ecommerce teams that use Klaviyo—and a shared desire to serve their customers better. It reflects a simple belief: listen closely, make poor experiences right, and use what customers teach you to build better products and lasting loyalty.
HELP SHAPE WHAT COMES NEXT
Request early access.
We’re inviting a small number of ecommerce teams using Klaviyo that want a more reliable way to respond to poor customer experiences.
Early access may fit your team if you collect—or want to collect—post-purchase feedback and need a dependable way to make sure poor experiences receive a human response.
Guided early access is free and carries no obligation. We’ll help participating teams get started and work closely with them during the private pilot. We’ll explain pricing and ask for approval before any paid service begins.
We’ll personally review each request and contact you when NPS Pilot appears to fit your team.REQUEST RECEIVED
Thank you—your request is in.
We’ll personally review your request. If NPS Pilot looks like a good fit, we’ll contact you to learn more about your Klaviyo and customer-recovery process.